How much is shipping cost?
Shipping costs are calculated during checkout based on country, FREE SHIPPING to The United States and others countries based on dimensions and destination of the items in the order.
How long does shipping take?
Once we received your order and payment. Please allow for 2-4 business days for your regular orders or up to 7 days for wholesale to be processed. Then you will receive a email confirmation saying your order has been shipped. Shipping usually take about 2-5 days to get to you.
What are your customer service hours?
Customer service is Mon-Fri 9a-5p EST. Shipping days will be very working days.
An item was missing out of my order, how can I receive the product?
Please send us an email at firstname.lastname@example.org along with your name and order number and we will be glad to assist you!
Does VANECL Beauty do returns or Exchanges?
Returns are easy, simply contact us for a returns number and send your item to our returns centre for fast processing. We'll get you a replacement or refund in a snap!